Training Guide
Step 2: Installing the ONE software
Introductory Video
UPDATE: Please note this video explains how to manually pin a shortcut to the ONE app on the taskbar. Since this was created Microsoft have provided us with a better way to set up the shortcut so please ignore this section in the video until we remake it. Up-to-date instructions are shown in the text section below.
Textual instructions for installation
This section is based upon the assumption that you have received an email from World Development Systems with instructions on how to download the software. In order to use the ONE program you need to have a subscription account created, and also an individual login account which is tied to the subscription - these are both automatically created when you when you sign up for a ONE system. The software is designed to be used by a single owner or by multi-users within the same subscription, such as a clinic.
So step 1 is to click the link in your email. You will initially be asked to sign in with some credentials, and you can quickly get to the download page from there.
Step 2 is to Open (or Run, depending on the browser you use) the file that has been downloaded. The installation program is built on a Microsoft technology called MSIX, a new universal package format designed for Windows 10 & 11 apps that supports desktop, mobile, and other modern Windows devices. Windows 10 and 11 include direct support for MSIX. Therefore, all you need to do once the install program is running is click the Install button - this will just take a few seconds to copy the ONE files onto your computer. Once the install program has finished then it will disappear for a few seconds, but that's OK - it is still organizing files on your system and loading the program for the first time (which takes a bit longer). After a few seconds you will see the ONE program load, and it will ask you to sign in with the same credentials you used to download the software.
Manually creating a shortcut to the ONE program
When the ONE software is installed a shortcut is created under the All Apps section of the Start menu. Alternatively, you can click the Search icon and start typing the word One to find a list of all applications on your computer that begin with the letters One.
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From September 2024 onwards (2024.09 build) there is a feature within the ONE software to help with "pinning" your favourite apps. Recently, Microsoft have prevented application developers from creating shortcuts directly because it was being abused. So nowadays an app can be programmed get Windows to ask on it's behalf whether you would like to pin an app to the taskbar. This is actually a good restriction to have because it leaves the user in control.
Therefore, when you first run the ONE app and have signed in you will see a message pop up in the bottom right-hand corner:​
If you click Yes then it will pin the ONE icon to the taskbar so that you can easily start the app next time. You won't actually see a change immediately when you click Yes because the ONE app is open anyway, but when you close the app you will see that the icon will remain in place. There is a convention in taskbar icons so that you can tell if the app is running if there is some kind of dot or bar beneath the icon.
NB If you select No then you will be asked another two times whether you want to pin, then ONE will stop asking.
Troubleshooting Install Problems
Just because the Microsoft installer technology is shiny and new doesn't mean that it won't play up from time to time - hey, this is Microsoft after all! Sometimes - and it won't happen to you, only other people - but sometimes the install program will encounter some technical reason why it can't install and, to really help keep you centered and calm, will display some obscure error message talking about a "missing XML root node" or some such piece of obscurity. So if you see something like this then here are the tips that are most likely to get you running:
1.
Restart Windows
Sometimes when Windows downloads its full monthly system updates it does a "partial" install, but the process will only be completed after a full restart. While in this partial state it will block other new programs from coming along and trying to install their own stuff, but the technology that the ONE installer is built on (which is a Microsoft component) is not very good at reporting that this is the reason and so it can give you weird and deeply unhelpful messages. Microsoft have promised to improve this but as of writing this has not happened yet.
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Tip: We are not trying to put you off here. If you do get any problems with updates then email us at tech-support@wds-global.com because we are very experienced at dealing with it.
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NB: Once the ONE system has been installed it will automatically check for any updates and download them automatically. If there are any Windows updates pending then it will tell you very clearly that you need to restart Windows.
NB2: Restarting Windows is different to performing a Shut Down. When you Shut Down Windows it actually hibernates itself, so many system files are kind of left open. This speeds up the start up process the next time that you switch your computer on, and in general this is a worthwhile speed benefit. However, a Restart fully shuts Windows down and then reloads everything from the beginning - at the start of which it checks to see whether there are any partial updates in progress and then it swaps the old files out for the new ones before fully loading the Windows operating system. To fully restart Windows you should go to the main Windows "Start" icon, click the power logo, and then choose Restart.
Restart Windows 10 (light mode by default)
Restart Windows 11 (dark mode by default)
2.
Repair Windows - but contact us first if you are not sure!
OK, you're not going to like this. Sometimes, in our experience, Windows just becomes unstable over time as updates are applied and other programs get installed and do their own thing. If the ONE software simply refuses to install it will probably help resolve the problem if you restore Windows back to a pristine state. In years gone by this was a big deal but since Windows 10 came out Microsoft have made the process a great deal easier.
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However, if you have tried the Windows Restart option in item 1 (above) then we recommend that you contact us first by email, please see the support email address below.
Technical Support
For more information please see the main Technical Support page
Next step...
From here you should move on the Step 3 (Signing in to the ONE Software), or you can return to the training guide home page